Frequently Asked Questions (FAQs)
About Our Practice
What services do you provide?
We focus on comprehensive geriatric care for older adults, including annual wellness and “Welcome to Medicare” exams, chronic disease management (hypertension, diabetes, COPD, Parkinson’s, arthritis, hypothyroidism), dementia and Alzheimer’s screening, sleep apnea evaluation, preventive care and immunizations, medication management, post-hospital discharge follow-ups, and telehealth. Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusm tmpor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat adipisicing elit, sed do eiusm tempor incididunt ut labore.
Do you offer home visits?
Yes. Our home visit doctor service brings medical care to homebound patients in the Chicago Downtown area. We also offer in-office care in Joliet and New Lenox.
Which neighborhoods do you serve for home visits?
Streeterville, Near North Side, Millennium Park, and the Chicago Loop. If you are nearby, call us to confirm availability.
What are your office hours?
Monday through Friday, 9:00 a.m. to 5:00 p.m. For non-urgent questions after hours, use the patient portal. For emergencies, call 911.
Eligibility and Enrollment
Who qualifies as “homebound”?
Medicare considers a patient homebound when leaving home is medically contraindicated or requires considerable and taxing effort, assistance from another person, or special equipment or transportation. Occasional short absences for medical care are allowed.
How do I become a patient?
Complete the “Become a Patient” form or call us. We will verify eligibility, review your medications, confirm insurance, and schedule your first visit.
Do you accept private-pay patients?
Yes. Private-pay is available. Payment is due after each visit.
Appointments and Access
Can I get a same-day or next-day appointment?
We strive to see members within 18 to 24 hours. Telehealth may be available sooner for non-urgent issues.
Do you offer weekend appointments?
Routine visits are scheduled Monday to Friday. If you need urgent medical attention, call 911.
How often will I be seen?
Frequency depends on your care plan. Patients are seen as often as medically necessary to manage conditions and meet goals.
What happens during a home visit?
Services similar to an office visit, such as vitals and blood pressure checks, medication review, lab orders when appropriate, exam and assessment, and care planning. Post-hospital follow-ups are prioritized.
What if I need to go to the hospital?
We do not provide inpatient care, but we coordinate with the hospital team and arrange post-discharge follow-ups to support a safe recovery.
Premium Geriatric Care Program (PGC)
What is the Premium Geriatric Care Program?
The Premium Geriatric Care Program offers relationship-based care with rapid access. Members receive:
• Appointments within 18 to 24 hours of request
• 24/7 access to a physician or certified nurse by phone or portal messaging
• No co-pay for program visits
• Personalized care plans and coordinated follow-ups
• Appointments within 18 to 24 hours of request
• 24/7 access to a physician or certified nurse by phone or portal messaging
• No co-pay for program visits
• Personalized care plans and coordinated follow-ups
Is there a membership fee?
A monthly subscription may apply. Ask our team for the current fee and any limited-time waivers.
Insurance and Billing
Do you accept my insurance?
We accept Medicare, Medicaid, Blue Cross Blue Shield, Humana, Aetna, UnitedHealthcare, and others. Call us to confirm your plan.
Are home visits covered by insurance?
For eligible homebound patients, Medicare and Medicaid typically cover 80 percent of the allowed amount. Secondary insurance is billed for the remainder, similar to an office visit.
Do you collect co-pays?
We do not collect co-pays from members of the Premium Geriatric Care Program.
Telehealth and MyChart
Do you offer telehealth?
Yes. Telehealth is available for many non-urgent concerns, medication follow-ups, and care plan reviews. We can help you decide whether a telehealth or home visit is best.
What is MyChart and how do I use it?
MyChart lets you view test results, send and receive messages, manage appointments, request refills, and access visit summaries. Ask us for an activation code, then log in on the web or download the mobile app.
How quickly will I see test results in MyChart?
Results are posted as soon as they are released. Your clinician will add guidance when review is needed.
Can I request prescription refills through MyChart?
Yes. Use the Refill feature to request renewals and select your preferred pharmacy.
Medications, Records, and Forms
How are medications managed?
We review medications at each visit, reconcile changes after hospitalizations, and coordinate with your pharmacy and specialists to reduce interactions and improve adherence.
Can you help with forms and paperwork?
Yes. Bring any forms to your visit or upload through MyChart. Turnaround times vary by form type.
Can family members access my records?
Yes, with your permission. MyChart proxy access can be set up for caregivers.
Locations and Contact
Where are your offices located?
New Lenox: 1890 Silver Cross Blvd, Suite 455, New Lenox, IL 60451
Joliet: 1051 Essington Rd, Suite 290, Joliet, IL 60435
Chicago Downtown: Home visits and telehealth by appointment
Joliet: 1051 Essington Rd, Suite 290, Joliet, IL 60435
Chicago Downtown: Home visits and telehealth by appointment
How do I contact the office?
Call (815) 773-7827 or email mouhannad.kantar@gmail.com
. For emergencies, call 911.
. For emergencies, call 911.